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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Product Features, Benefits & Use Cases | 25% | - Data reduction technologies - High availability and replication options - Integration with cloud and hybrid environments - Functionality and differentiation of key products |
| IBM Storage Portfolio and Solutions Overview | 25% | - Data protection and continuity offerings - Software-defined storage (Spectrum Virtualize, Spectrum Scale) - Tape and archive solutions - Enterprise disk systems (DS8000, Storwize, XIV) |
| Sales Positioning & Competitive Differentiation | 20% | - Value proposition and customer pain points - Financing and acquisition options - Technical and delivery assessment process - Compare against competitor solutions |
| Customer Needs Analysis & Solution Design | 30% | - Match workloads to storage architectures - Capacity planning and performance considerations - Assess business and technical requirements - TCO and ROI analysis |
IBM Enterprise Storage Sales V4 Sample Questions:
1. Which storage solution allows a customer to dramatically increase performance while protecting investment in legacy storage?
A) IBM Spectrum Protect
B) IBM FlashSystem V840
C) IBM XIV
D) IBM DS8870
2. A customer has a TS3500 tape library with two expansion frames. Today, the library has ten (10) LTO-2 drives and only 100 tape cartridge slots available. With the LTO-2 drives, a one week rotation would typically utilize 80 tape cartridges. The customer is adding 500 LTO-2 cartridges per year. The cost of maintenance on the LTO-2 drives is getting expensive.
What should you recommend to this customer?
A) Add two LTO-6 drives and 80 LTO-6 cartridges to start
B) Replace all LTO-2 drives with LTO-6 drives immediately
C) Add an expansion frame with six LTO-6 drives and 400 LTO-6 cartridges
D) Replace all LTO-2 drives with LTO-5 drives immediately
3. A customer is concerned with the expense of its EMC ControlCenter solution and is looking for an IBM solution to reduce costs.
Which IBM solution helps the customer manage a heterogeneous storage infrastructure and track the performance of SAN attached devices?
A) IBM Systems Director
B) IBM Spectrum Virtualize
C) IBM Fabric Manager
D) IBM Spectrum Control
4. While on the golf course, how should a sales person find information about power requirements for the DS8870?
A) eConfig
B) Redbook
C) IBM DSSeries Portal
D) Quick Reference for IBM System Storage
5. A customer asks you if IBM has a self-service cloud provisioning solution.
Which solution should you recommend?
A) IBM Spectrum Protect
B) OpenStack
C) Elastic Storage
D) IBM SmartCloud Storage Access
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |


