SPLK-3002 Tested & Approved Splunk IT Service Study Materials [Q17-Q34]

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SPLK-3002 Tested & Approved Splunk IT Service Study Materials

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Splunk SPLK-3002 certification exam is designed to test the knowledge and skills of individuals who work with Splunk IT Service Intelligence (ITSI). Splunk ITSI is a powerful monitoring and analytics platform that helps organizations gain insights into their IT operations and improve service delivery. By earning the SPLK-3002 certification, IT professionals can demonstrate their expertise in using Splunk ITSI to solve complex IT problems and optimize service performance.

 

NEW QUESTION # 17
In maintenance mode, which features of KPIs still function?

  • A. KPI calculations and threshold settings can be modified.
  • B. New KPIs can be created, but existing KPIs are locked.
  • C. KPI searches still run during maintenance mode, but results go to itsi_maintenance_summary index.
  • D. KPI searches will execute but will be buffered until the maintenance window is over.

Answer: D

Explanation:
Explanation
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.


NEW QUESTION # 18
In distributed search, which components need to be installed on instances other than the search head?

  • A. SA-ITSI-Licensechecker on indexers.
  • B. SA-IndexCreation on idexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
  • C. SA-IndexCreation and SA-ITOA on indexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
  • D. SA-IndexCreation and SA-ITSI-Licensechecker on indexers.

Answer: D

Explanation:
Explanation
SA-IndexCreation is required on all indexers. For non-clustered, distributed environments, copy SA-IndexCreation to $SPLUNK_HOME/etc/apps/ on individual indexers.


NEW QUESTION # 19
Which of the following describes a way to delete multiple duplicate entities in ITSI?

  • A. Via a search using the | deleteentity command.
  • B. Via the entity lister page.
  • C. Via c CSV upload.
  • D. All of the above.

Answer: C

Explanation:
Explanation
Import entities from CSV files that contain one or more entity definitions. Importing entities from CSV files is an efficient way to define multiple entities.


NEW QUESTION # 20
When must a service define entity rules?

  • A. If the intention is for the KPIs in the service to filter to only entities assigned to the service.
  • B. If the intention is for the KPIs in the service to have different aggregate vs. entity KPI values.
  • C. If some or all of the KPIs in the service will be split by entity.
  • D. To enable entity cohesion anomaly detection.

Answer: A

Explanation:
Provide a value to filter the service to a specific set of entities. These entity rule values are meant to be custom for each service.
Reference:
A is the correct answer because a service must define entity rules if the intention is for the KPIs in the service to filter to only entities assigned to the service. Entity rules are filters that match entities to services based on entity aliases or entity metadata. If you enable the Filter to Entities in Service option for a KPI, you need to define entity rules for the service to ensure that the KPI search results only include the relevant entities for the service. Otherwise, the KPI search results might include entities that are not part of the service or exclude entities that are part of the service. Reference: [Define entities for a service in ITSI], [Configure KPI settings in ITSI]


NEW QUESTION # 21
When changing a service template, which of the following will be added to linked services by default?

  • A. New KPIs.
  • B. Thresholds.
  • C. Health score.
  • D. Entity Rules.

Answer: A

Explanation:
C) New KPIs. This is true because when you add new KPIs to a service template, they will be automatically added to all the services that are linked to that template. This helps you keep your services consistent and up-to-date with the latest KPI definitions.
The other options will not be added to linked services by default because:
A) Thresholds. This is not true because when you change thresholds in a service template, they will not affect the existing thresholds in the linked services. You need to manually apply the threshold changes to each linked service if you want them to inherit the new thresholds from the template.
B) Entity rules. This is not true because when you change entity rules in a service template, they will not affect the existing entity rules in the linked services. You need to manually apply the entity rule changes to each linked service if you want them to inherit the new entity rules from the template.
D) Health score. This is not true because when you change health score settings in a service template, they will not affect the existing health score settings in the linked services. You need to manually apply the health score changes to each linked service if you want them to inherit the new health score settings from the template.


NEW QUESTION # 22
Which of the following items apply to anomaly detection? (Choose all that apply.)

  • A. Anomaly detection automatically generates notable events when KPI data diverges from the pattern.
  • B. A minimum of 24 hours of data is needed for anomaly detection, and a minimum of 4 entities for cohesive analysis.
  • C. There are 3 types of anomaly detection supported in ITSI: adhoc, trending, and cohesive.
  • D. Use AD on KPIs that have an unestablished baseline of data points. This allows the ML pattern to perform it's magic.

Answer: A,B


NEW QUESTION # 23
Which of the following is an advantage of using adaptive time thresholds?

  • A. Automatically adjust correlation search thresholds to adjust sensitivity over time.
  • B. Automatically adjust aggregation policy grouping to manage escalating severity.
  • C. Automatically update thresholds daily to manage dynamic changes to KPI values.
  • D. Automatically adjust KPI calculation to manage dynamic event data.

Answer: C


NEW QUESTION # 24
Which index contains ITSI Episodes?

  • A. itsi_grouped_alerts
  • B. itsi_notable_archive
  • C. itsi_tracked_alerts
  • D. itsi_summary

Answer: B


NEW QUESTION # 25
Which of the following are deployment recommendations for ITSI? (Choose all that apply.)

  • A. Deployments often require an increase of hardware resources above base Splunk requirements.
  • B. Deployments should use fastest possible disk arrays for indexers.
  • C. Deployments require a dedicated ITSI search head.
  • D. Deployments may increase the number of required indexers based on the number of KPI searches.

Answer: A,C,D

Explanation:
Explanation
You might need to increase the hardware specifications of your own Enterprise Security deployment above the minimum hardware requirements depending on your environment.
Install Splunk Enterprise Security on a dedicated search head or search head cluster.
The Splunk platform uses indexers to scale horizontally. The number of indexers required in an Enterprise Security deployment varies based on the data volume, data type, retention requirements, search type, and search concurrency.


NEW QUESTION # 26
Which of the following is a best practice when configuring maintenance windows?

  • A. Develop a strategy for configuring a service's notable event generation when the service's maintenance window is open.
  • B. Disable any glass tables that reference a KPI that is part of an open maintenance window.
  • C. Give the maintenance window a buffer, for example, 15 minutes before and after actual maintenance work.
  • D. Change the color of services and entities that are part of an open maintenance window in the service analyzer.

Answer: C

Explanation:
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work.
Reference:
A maintenance window is a period of time when a service or entity is undergoing maintenance operations or does not require active monitoring. It is a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations. For example, if a server will be shut down for maintenance at 1:00PM and restarted at 5:00PM, the ideal maintenance window is 12:30PM to 5:30PM. The 15- to 30-minute time buffer is a rough estimate based on 15 minutes being the time period over which most KPIs are configured to search data and identify alert triggers. Reference: Overview of maintenance windows in ITSI


NEW QUESTION # 27
In distributed search, which components need to be installed on instances other than the search head?

  • A. SA-ITSI-Licensechecker on indexers.
  • B. SA-IndexCreation on idexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
  • C. SA-IndexCreation and SA-ITOA on indexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
  • D. SA-IndexCreation and SA-ITSI-Licensechecker on indexers.

Answer: D


NEW QUESTION # 28
In distributed search, which components need to be installed on instances other than the search head?

  • A. SA-ITSI-Licensechecker on indexers.
  • B. SA-IndexCreation on idexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
  • C. SA-IndexCreation and SA-ITOA on indexers; SA-ITSI-Licensechecker and SA-UserAccess on the license master.
  • D. SA-IndexCreation and SA-ITSI-Licensechecker on indexers.

Answer: D

Explanation:
SA-IndexCreation is required on all indexers. For non-clustered, distributed environments, copy SA-IndexCreation to $SPLUNK_HOME/etc/apps/ on individual indexers.
Reference:
In distributed search, the components that need to be installed on instances other than the search head are SA-IndexCreation and SA-ITSI-Licensechecker on indexers. SA-IndexCreation is an add-on that creates the indexes required by ITSI, such as itsi_summary and itsi_tracked_alerts. SA-ITSI-Licensechecker is an add-on that monitors the license usage of ITSI and generates alerts when the license limit is exceeded or about to expire. These components need to be installed on indexers because they handle the data ingestion and storage functions for ITSI. The other components, such as ITSI app and SA-ITOA, need to be installed on the search head(s) because they handle the search management and presentation functions for ITSI. Reference: Install IT Service Intelligence in a distributed environment


NEW QUESTION # 29
How do you automatically restrict a KPI to only the entities in its service, and generate KPI values for each entity?

  • A. Select "No" for "Split by Entity" and "Yes" for "Filter to Entities in Service".
  • B. Select "No" for both "Split by Entity" and "Filter to Entities in Service".
  • C. Select "Yes" for both "Split by Entity" and "Filter to Entities in Service".
  • D. Select "Yes" for "Split by Entity" and "No" for "Filter to Entities in Service".

Answer: C


NEW QUESTION # 30
Which of the following accurately describes base searches used for KPIs in a service?

  • A. Base searches can be used for multiple services.
  • B. A base search can only be used by its service and all dependent services.
  • C. All the KPIs in a service use the same base search.
  • D. All the metrics in a base search are used by one service.

Answer: A

Explanation:
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI). Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.
Reference:
A base search is a search definition that can be shared across multiple KPIs that use the same data source. Base searches can improve search performance and reduce search load by consolidating multiple similar KPIs. The statement that accurately describes base searches used for KPIs in a service is:
A) Base searches can be used for multiple services. This means that you can create a base search for a service and use it for other services that have similar data sources and KPIs. For example, if you have multiple services that monitor web server performance, you can create a base search that queries the web server logs and use it for all the services that need to calculate KPIs based on those logs.


NEW QUESTION # 31
Which glass table feature can be used to toggle displaying KPI values from more than one service on a single widget?

  • A. Service templates.
  • B. Ad-hoc search.
  • C. Service dependencies.
  • D. Service swapping.

Answer: D

Explanation:
Reference:
A glass table is a visualization tool that allows you to monitor the interrelationships and dependencies across your IT and business services. You can add metrics like KPIs, ad hoc searches, and service health scores that update in real time against a background that you design. One of the features of glass tables is service swapping, which enables you to toggle displaying KPI values from more than one service on a single widget. You can use service swapping to compare metrics across different services without creating multiple glass tables or widgets. Reference: Overview of the glass table editor in ITSI, [Configure service swapping on glass tables]


NEW QUESTION # 32
In Episode Review, what is the result of clicking an episode's Acknowledge button?

  • A. Assign the current user as owner.
  • B. Change status from New to Acknowledged and assign the current user as owner.
  • C. Change status from New to In Progress and assign the current user as owner.
  • D. Change status from New to Acknowledged.

Answer: B

Explanation:
When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.
Reference:
An episode represents a disruption of service operation causing impact to business operations. It is a deduplicated group of notable events occurring as part of a larger sequence, or an incident or period considered in isolation. In Episode Review, you can manage the episodes and their statuses using various actions. One of the actions is Acknowledge, which changes the status of an episode from New to Acknowledged and assigns the current user as the owner. This action indicates that someone is working on resolving the episode and prevents duplicate efforts from other users. Reference: Overview of Episode Review in ITSI, [Episode actions in Episode Review]


NEW QUESTION # 33
When must a service define entity rules?

  • A. If the intention is for the KPIs in the service to filter to only entities assigned to the service.
  • B. If the intention is for the KPIs in the service to have different aggregate vs. entity KPI values.
  • C. If some or all of the KPIs in the service will be split by entity.
  • D. To enable entity cohesion anomaly detection.

Answer: A

Explanation:
Explanation
Provide a value to filter the service to a specific set of entities. These entity rule values are meant to be custom for each service.


NEW QUESTION # 34
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