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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Administration | 30% | - Call list management and import - Agent and supervisor setup - Scripting and call flow design - Dialing modes and campaign configuration |
| Maintenance and Troubleshooting | 15% | - Common issues and resolution - Backup and restore procedures - System monitoring and logging |
| Architecture and Overview | 20% | - System architecture and deployment models - Integration with Avaya communication platforms - Proactive Contact system components |
| Installation and Setup | 25% | - Server and software installation procedures - Database and network configuration - Initial configuration and licensing |
| Reporting and Optimization | 10% | - Performance tuning and optimization - Standard and custom reports |


